Good Morning folks.
I have bad news. I am heart sick to be here on the blog the morning after a release posting this, but I have been let down by my manufacturer.
I will be emailing everyone who holds an order with us individually to chat to them about this development, but in a nutshell here is what I know.
I was advised early this week that there might be a possible delay on some of the sets due to circumstances at the manufacturer. I duly announced this on the blog. Before the release opened I was told that some of the sets had shipped and would be followed shortly by the rest. This was in keeping with what I was told and so I was fine with that.
I awoke this morning to an email from my main manufacturer that there will be further delays regarding the release stock. On my customers behalf, I am not willing to just accept this and so it is with a really heavy heart that I am going to commence refunding the entire batch of release orders. I am so very, very sorry for the disappointment.
I would like to stress, I will email each person individually with their refund and whatever information I have regarding their order, so please wait for that email, I will be working all weekend on this.
I have disabled back-ordering at the store and I will also be emailing anyone still awaiting previously back-ordered items if their order is affected by this.
The store is now only able to accept orders for those items that we currently hold in stock. I very much regret the inevitable inconvenience this will cause.
Ed - could I also stress that the manufacturing folks are suffering through this also, nobody sets out to have production woes, and this has been a testing time for them also.